Zoho Desk Overview
What is Zoho Desk?
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. Hook up your customer service number with Zoho Desk, and make/receive calls in-app.
Who is Zoho Desk best for?
Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.
Zoho Desk Details
Zoho Desk Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
Zoho Desk Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Zoho Desk Training options
Documentation
Live Online
Videos
Webinars
In-Person
Zoho Desk Related Categories
Zoho Desk Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Zoho Desk Pricing
¿ Free - up to 3 users, forever!
¿ Standard - $14/agent/month
¿ Professional - $23/agent/month
¿ Enterprise - $40/agent/month
A 15-day free trial is available.
Zoho Desk Features
Most valued Zoho Desk features by users
Reporting/Analytics
Knowledge Base Management
Alerts / Escalation
Self Service Portal
Collaboration Tools
Multi-Channel Communication
Queue Management
Email Management
Live Chat
CRM
Content Management
Call Center Management
Service Level Agreement (SLA) Management
Third Party Integrations
Dashboard
Task Management
Workflow Management
Customer Database
Customizable Branding
Social Media Integration
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