IVR Software Features

Automatic Call Distribution

Distribute/route/connect calls

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Logging

Keep a record of all calls in and out of a call center

Call Monitoring

Listen in on live phone conversations to train and assess agent performance

Call Recording

Record the audio of phone conversations for quality assurance purposes

Call Routing

The procedure of sending voice calls to a specific queue based on predetermined criteria

Callback Scheduling

Schedules callback times

Campaign Management

Create a collection of marketing actions to complete specific goals.

Computer Telephony Integration

Computer-telephony integration is the use of computers to manage telephone calls

IVR / Voice Recognition

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Pre-recorded Messages

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

Survey/Poll Management

Create and administer polls and surveys

Text to Speech

Turns text into natural sounding speech

Voice Mail

Computer-based system that allows users to send and receive voice messages

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