Talkdesk Overview
What is Talkdesk?
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
Who is Talkdesk best for?
Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.
Talkdesk Details
Talkdesk Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Talkdesk Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Talkdesk Training options
Documentation
In-Person
Live Online
Videos
Webinars
Talkdesk Related Categories
Talkdesk Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Talkdesk Features
Most valued Talkdesk features by users
Call Recording
Call Monitoring
Campaign Management
Call Transfer
Virtual Assistant
Call Center Management
Preview Dialer
Performance Metrics
Predictive Dialer
Power Dialer
Knowledge Base Management
Lead Management
Queue Management
Progressive Dialer
Surveys & Feedback
Call Scripting
Alerts / Escalation
Call Scheduling
Campaign Specific Caller ID
Workflow Management
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