Freshdesk Overview
What is Freshdesk?
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL.
Who is Freshdesk best for?
Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Freshdesk Details
Freshdesk Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Freshdesk Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Freshdesk Training options
Documentation
Live Online
Videos
Webinars
In-Person
Freshdesk Related Categories
Freshdesk Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Freshdesk Pricing
Freshdesk is priced per support agent per month, and has 4 different plans.
Free- $0 (unlimited free agents)
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly
Freshdesk Features
Most valued Freshdesk features by users
Virtual Assistant
Equipment Management
Call Center Management
Performance Metrics
Knowledge Base Management
Queue Management
Archiving & Retention
Billing & Invoicing
Call Recording
Customer Management
Routing
Scheduling
Surveys & Feedback
On-Demand Recording
Alerts / Escalation
Call Tagging
Workflow Management
Dispatch Management
Quotes/Estimates
Employee Management
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