Top Call Recording Software

Call Recording software allows organizations to obtain records of employees' interactions with customers. Use our rankings below to compare Call Recording Software options and features, and find the best one for you and your business.

Call Recording Software Features

Archiving & Retention

Process of moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Call Recording

Record the audio of phone conversations for quality assurance purposes

Call Tagging

Highlight specific time marks for annotation and review purposes

Event Triggered Actions

Send mail based on customer behavior

File Transfer

Secure file sharing between multiple endpoints during remote sessions

On-Demand Recording

Record the audio of phone conversations for quality assurance purposes

Recording

Record live video calls to play later

Scheduled Recording

Automatically record calls at predetermined times

1

Zendesk

By Zendesk

4.5★★★★★(6,286 Ratings)

Zendesk provides the complete customer service solution that's easy to use and scales with your business. Read More

2

Freshdesk

By Freshworks

4.6★★★★★(5,515 Ratings)

Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences. Read More

3

LiveAgent

By QualityUnit

4.8★★★★★(2,440 Ratings)

Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Read More

4

RingCentral MVP

By RingCentral

4.3★★★★(2,132 Ratings)

#1 Business VoIP Provider 2021. All Inclusive: Voice, Video and Collaboration. Learn More! Read More

5

Talkdesk

By Talkdesk

4.6★★★★★(1,553 Ratings)

World's leading cloud-based call center software. Call recording, monitoring, analytic routing and customer-centric features. Read More

6

GoTo Connect

By GoTo

4.6★★★★★(1,371 Ratings)

GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution. Read More

7

Gong.io

By Gong.io

4.9★★★★★(1,136 Ratings)

Gong records and analyzes your team's calls via web conferencing and phone, and surfaces recommendations to help you win more deals. Read More

8

NICE CXone

By NICE inContact

4.3★★★★(1,180 Ratings)

Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Read More

9

Bitrix24

By Bitrix

4.1★★★★(1,143 Ratings)

#1 online CRM with call recording. Over 8 million businesses use Bitrix24 as their cloud PBX and CRM. Read More

10

Dialpad

By Dialpad

4.4★★★★(982 Ratings)

Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device. Read More