Top Telephony Software
Telephony software automates the electronic transmission of voice and data, often to improve call center efficiency. Use our rankings below to compare Telephony Software options and features, and find the best one for you and your business.
Telephony Software Features
Auto-Dialer
System that automatically dials calls
Call Center Management
Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
Call Monitoring
Listen in on live phone conversations to train and assess agent performance
Contact Management
Store and find contact information such as names, addresses, and social media accounts
IVR / Voice Recognition
Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
Predictive Dialer
System calls multiple numbers at once and connects the agent to the first number that answers
Reporting/Analytics
View and track pertinent metrics
Related to Telephony Software
VoIP Software
Telecom Expense Management Software
IVR Software
Call Center Software
Call Accounting Software
Zendesk provides the complete customer service solution that's easy to use and scales with your business. Read More
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Read More
Great customer service starts with better Telephony software. Win more customers by providing excellent customer service with LiveAgent Read More
#1 Business VoIP Provider 2021. All Inclusive: Voice, Video and Collaboration. Learn More! Read More
Talkdesk is an intuitive, cloud-based telephony solution with advanced features, comprehensive reporting and seamless integrations. Read More
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution. Read More
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Read More
Bitrix24 #1 free business cloud telephony system, CRM and telemarketing solution used by 8 million businesses worldwide. Read More
Dialpad Talk modernizes telephony technology, putting voice, messaging, meetings, and video on any device. Read More
Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, IVA, CTI, Chat, Email, Call Recording, and CRM Integration. Read More