Zendesk Overview
What is Zendesk?
Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster. Teams that use Zendesk see a 20% reduction in support costs and a 27% increase in agent productivity. If you already have a call center, you can seamlessly integrate it with an API connection to our help desk.
Who is Zendesk best for?
Over 160,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Zendesk Details
Zendesk Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Zendesk Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Zendesk Training options
Documentation
In-Person
Live Online
Videos
Webinars
Zendesk Related Categories
Zendesk Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Zendesk Pricing
Support only pricing starts at $19 per agent/month.
Suite pricing starts at $49 per agent/month.
Free trial available.
Zendesk Features
Most valued Zendesk features by users
Self Service Portal
Reporting/Analytics
Knowledge Base Management
Alerts / Escalation
Third Party Integrations
Collaboration Tools
Multi-Channel Communication
Email Management
Survey/Poll Management
Content Management
Configuration Management
Contract/License Management
Release Management
Project Management
Queue Management
Dashboard
Task Management
Customizable Branding
Social Media Integration
Canned Responses
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