Top Speech Analytics Software
Speech Analytics software helps organizations capture, track, and analyze ongoing or recorded calls. These tools offer sentiment/emotional analysis, language detection, automatic transcription, as well as other functionality to monitor customer experience. . Use our rankings below to compare Speech Analytics Software options and features, and find the best one for you and your business.
Speech Analytics Software Features
Automatic Transcription
Voice conversion to text
Call Center Management
Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
Call Recording
Record the audio of phone conversations for quality assurance purposes
Customer Experience Management
Oversee interactions with customers throughout the entire relationship
Data Security
Protect digital privacy and secure data
Natural Language Processing
Process and analyze human language in text or audio form
Predictive Analytics
Predict future data based on historical data sets
Self-Service Search
Perform search yourself within the system, without help from third parties
Sentiment Analysis
Categorize emotions expressed in written text and identify if they are positive, negative or neutral
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Related to Speech Analytics Software
Speech Recognition Software
Call Center Software
Customer Experience Software
Gong empowers your entire go-to-market organization by unlocking your most valuable data set - your customer conversations. Read More
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Read More
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call Read More
Capture the full customer journey across teams, and track all of your conversations in one platform, with CallTrackingMetrics. Read More
Increase QA coverage by classifying and auto-scoring every call, email, and chat session for CX and regulatory compliance. Read More
Gamification-based SaaS Engagement, Incentive, Recognition & Analytics programs powered by Snowfly. If you track it, we can gamify it! Read More
Augment and improve your existing QA reviews process with AI-fueled agent evaluations, insights and more. Read More
Artificial Intelligence Speech analytics software for call centers enabling 100% coverage with automated quality & compliance scoring. Read More
Appen provides high-quality training data to confidently deploy world-class AI. Read More
Fast-to-deploy speech analytics API for sentiment analyses in Call Centers, Native Apps, Robotics, etc. Dialect & language-agnostic Read More