OTO Overview
What is OTO?
OTO allows call centers 100% visibility of what is said during customer calls within 20 hours. Complement your NPS scoring with in-call intonation analytics. Identify call agent engagement and proactively set your WFM plan. Pick calls for QA faster. OTO is language-agnostic and gives you output parameters on various angles. Our API allows companies to start analyzing 100% of in-call conversations within a couple of hours. Sign up for a free trial and start analyzing your call data!
Who is OTO best for?
- Customer Experience Departments - NPS Managers - - Call Centers - Game Developers - Healthcare - Automotive - Insurance - Home Device Providers - Wearables
OTO Details
OTO Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
On-Premise Linux
On-Premise Windows
OTO Support options
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
OTO Training options
Videos
Documentation
In-Person
Live Online
Webinars
OTO Related Categories
OTO Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
OTO Pricing
OTO.ai is available on pay-as-you-go and monthly subscription plans, as follows:
Starter (pay-as-you-go): $0.60 / processed hour
Pro: $ 100 / month or $0.20 / processed hour
OTO Features
Most valued OTO features by users
Reporting/Analytics
Call Recording
Email Management
IVR / Voice Recognition
Collaboration Tools
Queue Management
Live Chat
Call Center Management
Third Party Integrations
Sentiment Analysis
Call Routing
Communication Management
Performance Management
Auto-Dialer
Chatbot
SIP Trunking
Text Analysis
Knowledge Base Management
CRM
Contact Management
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