Top Customer Engagement Software

Customer engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content. . Use our rankings below to compare Customer Engagement Software options and features, and find the best one for you and your business.

Customer Engagement Software Features

Churn Management

Identify customers at risk of migration and activate strategies to retain them

Communication Management

Communicate with and outreach to followers/customers/clients in multiple ways

Community Management

Enable students, customers or employees to engage with each other in a particular space online or offline

Content Creation

Create your own AR content

Feedback Management

Collecting and analyzing feedback/reactions from end-users

Gamification

Games or game-like elements to track progress and reward accomplishments

Live Chat

Ability to chat online in real time

Reporting/Analytics

View and track pertinent metrics

Video Support

Supports video files

1

Slack

By Slack

4.8★★★★★(48,647 Ratings)

Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Read More

2

Zoho CRM

By Zoho

4.4★★★★(12,197 Ratings)

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Read More

3

Zendesk

By Zendesk

4.5★★★★★(6,286 Ratings)

Zendesk Support is the leading help desk software built for better customer relationships. Read More

4

monday.com

By monday

4.7★★★★★(5,971 Ratings)

monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Read More

5

Freshdesk

By Freshworks

4.6★★★★★(5,515 Ratings)

Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences. Read More

6

Pipedrive

By Pipedrive

4.6★★★★★(5,426 Ratings)

Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself. Read More

7

Viber

By Viber Media

4.4★★★★(5,127 Ratings)

Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. Read More

8

Zoho Desk

By Zoho

4.6★★★★★(3,899 Ratings)

Take your customer support to the next level. All you need is the right helpdesk software to engage your customers over multi-channel. Read More

9

LiveChat

By LiveChat Software

4.7★★★★★(2,645 Ratings)

Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly. Read More

10

LiveAgent

By QualityUnit

4.8★★★★★(2,440 Ratings)

Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Read More