Customer Satisfaction Software Features

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

CES Survey Structure

Survey designed the measure Cstomer Effort Score

Complaint Monitoring

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

CSAT Survey Structure

Survey designed the measure Customer Satisfaction

Customer Segmentation

Process of dividing customers into groups based on common characteristics such as gender, interests, buying habits, or demographic

Customizable Forms

Customize your contracts and forms so customer's become associated with your brand

Email Management

Integrate with email such as Gmail, Outlook, Yahoo, etc.

Engagement Tracking

Tracks metrics that provide insight into how a customer/user interacts with any interface/product.

Multi-Channel Communication

Allows support from multiple channels including email, live chat, phone, and social media.

NPS Survey Structure

Net promoter score question

Process/Workflow Automation

Design workflow paths once and apply the logic to enable automatic creation of future processes and workflows

Reporting/Analytics

View and track pertinent metrics

Sentiment Analysis

Categorize emotions expressed in written text and identify if they are positive, negative or neutral

SMS Messaging

Sends SMS messages

Survey/Poll Management

Create and administer polls and surveys

Third Party Integrations

Improve business process by accessing more features and applications by combining third party integrations

Trend Analysis

Review data from past periods to reveal recurring tendencies and predict future performance

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