Nicereply Overview
What is Nicereply?
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or company - Send post-resolution email surveys automatically after resolving a ticket - Ask customers for feedback at the bottom of every email - Increase survey response rates by 200% - See data in helpdesk and set triggers based on it - Customize surveys in terms of branding, questions and scales
Who is Nicereply best for?
Every company which is focused on delivering a great customer experience.
Nicereply Details
Nicereply Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Nicereply Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Nicereply Training options
Documentation
In-Person
Live Online
Videos
Webinars
Nicereply Related Categories
Nicereply Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Nicereply Pricing
Mini plan - $49/month billed monthly, $39/month billed yearly (up to 100 received ratings)
Start plan - $99/month billed monthly, $79/month billed yearly (up to 250 received ratings)
Grow plan - $199/month billed monthly, $159/month billed yearly (up to 1,000 received ratings)
Business plan - $299/month billed monthly, $239/month billed yearly (up to 2,500 r
Nicereply Features
Most valued Nicereply features by users
Sentiment Analysis
Dashboard
Review Monitoring
Campaign Management
Review Request
Social Sharing
Response Management
Negative Feedback Management
Review Notification
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