Reputation Management Software Features

Brand Tracking

Monitor social media posts or web that mention a particular brand

Campaign Management

Create a collection of marketing actions to complete specific goals.

Engagement Tracking

Tracks metrics that provide insight into how a customer/user interacts with any interface/product.

Hashtag Tracking

Track the usage of certain hashtags

Keyword Tracking

The activity of gathering data based on keywords used on phonecalls and online.

Response Management

Track status and remediate problems in a centralized way

Review Generation

Encourage customers to share positive reviews through feedback, surveys, forms, and multi-channel marketing campaigns

Sentiment Analysis

Categorize emotions expressed in written text and identify if they are positive, negative or neutral

SEO Management

Facilitate search engine optimization associated to content

Social Media Monitoring

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Social Media Monitoring

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Surveys & Feedback

Gauge satisfaction and receive information for improvement and success

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