Top Customer Service Software
Customer Service software enables an organization to manage and track customer relationships and support services. Use our rankings below to compare Customer Service Software options and features, and find the best one for you and your business.
Customer Service Software Features
Alerts / Escalation
System notifications about the need to bump priority level of ticket
Appointment Management
Schedule, change or cancel appointments
Call Center Management
Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
Email Management
Integrate with email such as Gmail, Outlook, Yahoo, etc.
Knowledge Base Management
Create, store and share information, data, and support articles in a centralized database
Live Chat
Ability to chat online in real time
Performance Metrics
A set of indicators that tracks how well an organization, a division, or a particular project are performing
Queue Management
Monitor wait time and abandonment for incoming requests that have not been routed
Self Service Portal
Gateway through which end users can access the system
Social Media Integration
Integrate with Facebook, Twitter, LinkedIn, etc.
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Virtual Assistant
AI program that learns to perform repetitive data-driven actions such as content or product recommendation, chat automation, etc.
Workflow Management
Create, design, and visually represent processes within the software
Related to Customer Service Software
Call Center Software
Contact Center Software
Online CRM Software
Live Chat Software
Help Desk Software
CRM Software
Complaint Management Software
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Read More
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform. Read More
Integrated business management solution that automates financial, customer relationship and supply chain processes. Read More
Zendesk Support is the leading help desk software built to improve customer satisfaction. Read More
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences. Read More
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Read More
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Read More
LiveChat enables you to have real-time conversations with your customers while they are on your website. Read More
Great customer service starts with better customer service software. Impress your customers and increase their satisfaction. Read More
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration. Read More