Top Contact Center Software
Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels. Use our rankings below to compare Contact Center Software options and features, and find the best one for you and your business.
Contact Center Software Features
Agent Interface
Agents can view and manage all customer requests and interactions.
Auto-Dialer
System that automatically dials calls
Automated Routing
Tickets are automatically assigned to specific agents based on predefined rules
Chatbot
AI-based platform which conducts a conversation via auditory or textual methods
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Computer Telephony Integration
Computer-telephony integration is the use of computers to manage telephone calls
IVR / Voice Recognition
Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
Quality Management
Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.
Queue Management
Monitor wait time and abandonment for incoming requests that have not been routed
Reporting/Analytics
View and track pertinent metrics
Workforce Management
A set of processes to optimize the productivity of its employees
Related to Contact Center Software
Live Chat Software
Help Desk Software
Call Center Software
Contact Center Quality Assurance Software
Customer Service Software
Zendesk provides the complete customer service solution that's easy to use and scales with your business. Read More
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Read More
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Read More
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. Read More
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution. Read More
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use. Read More
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Read More
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Read More
High-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management. Read More
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support. Read More