NICE CXone Overview
What is NICE CXone?
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
Who is NICE CXone best for?
Contact centers in small, medium, enterprise and government organizations use NICE CXone to deliver exceptional customer experiences across all channels digital and voice.
NICE CXone Details
NICE CXone Platforms supported
Cloud, SaaS, Web-Based
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
NICE CXone Support options
24/7 Live Rep
Chat
Knowledgebase
Phone Support
NICE CXone Training options
Documentation
In-Person
Live Online
Videos
Webinars
NICE CXone Related Categories
NICE CXone Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
NICE CXone Features
Most valued NICE CXone features by users
Reporting/Analytics
Chatbot
Multi-Channel Communication
Knowledge Base Management
Collaboration Tools
Queue Management
CRM
IVR / Voice Recognition
Case Management
Corrective and Preventive Actions (CAPA)
Service Level Agreement (SLA) Management
Computer Telephony Integration
Automated Routing
Inventory Management
Social Media Monitoring
Workforce Management
Self Service Portal
Customer Database
Email Management
Auto-Dialer
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