Top Customer Support Software
Customer Support software allows businesses to engage with customers through multiple communication channels such as live chat, email, ticketing, social media integrations, and more to handle customer needs. . Use our rankings below to compare Customer Support Software options and features, and find the best one for you and your business.
Customer Support Software Features
Chatbot
AI-based platform which conducts a conversation via auditory or textual methods
CRM
Integrate with your customer relationship management software to better connect all aspects of your business, especially your customers
Customer Database
Searchable repository of information about clients
Email Management
Integrate with email such as Gmail, Outlook, Yahoo, etc.
Inventory Management
Track and manage the quantity of resources on hand to maintain proper supply
Knowledge Base Management
Create, store and share information, data, and support articles in a centralized database
Live Chat
Ability to chat online in real time
Multi-Channel Communication
Allows support from multiple channels including email, live chat, phone, and social media.
Queue Management
Monitor wait time and abandonment for incoming requests that have not been routed
Reporting/Analytics
View and track pertinent metrics
Service Level Agreement (SLA) Management
Track current service level agreements based on quantifiable metrics
Related to Customer Support Software
Customer Experience Software
Help Desk Software
Customer Success Software
Customer Service Software
Customer Satisfaction Software
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Read More
Zendesk provides the complete customer service solution that's easy to use and scales with your business. Read More
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Read More
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Read More
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B tech-enabled companies. Read More
Build better customer relationships with the #1-rated Business Messenger. Read More
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Read More
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Read More
Tidio is a customer service platform that combines live chat and chatbots to improve customer support and generate more sales. Read More
HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster! Read More