Top Customer Success Software
Customer Success software helps companies ensure that their clients achieve the outcomes intended by these companies (such as customer retention and satisfaction). Use our rankings below to compare Customer Success Software options and features, and find the best one for you and your business.
Customer Success Software Features
Account Alerts
Informs of any account changes and notifications
Activity Dashboard
Dashboard to view activity
Activity Tracking
Monitor and track project related activities based on various metrics
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Customer Engagement
Initiate interactions with customers by proactively starting conversations or providing informational content
Health Score
Calculate a company, client account or person's health via a scoring system
NPS of Customers
Calculate NPS of customers
Onboarding
Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service
Reporting/Analytics
View and track pertinent metrics
Revenue Management
Monitor sales and make necessary adjustment in order to increase demand and revenue
Task Management
A running list of action items and their respective status
Usage Tracking/Analytics
Track and interpret metrics on the usage of application or campaign performance
Related to Customer Success Software
Customer Engagement Software
Digital Adoption Platform Software
Personalization Software
Predictive Analytics Software
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Read More
Zendesk Support is the leading help desk software built for better customer relationships. Read More
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Read More
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Read More
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Read More
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B tech-enabled companies. Read More
Bitrix24 is a free customer success and customer relationship management platform used by 8 million businesses worldwide. Read More
Improve customer satisfaction and CSAT scores by standardizing and automating your CS workflows with Pipefy. Read More
Front is a customer communication hub that allows customer success teams to drive retention and expand existing revenue. Read More
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Read More