HelpDesk Overview
What is HelpDesk?
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly.
Who is HelpDesk best for?
From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.
HelpDesk Details
HelpDesk Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
HelpDesk Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
HelpDesk Training options
Documentation
Live Online
In-Person
Videos
Webinars
HelpDesk Related Categories
HelpDesk Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
HelpDesk Pricing
Contact HelpDesk for pricing information.
HelpDesk Features
Most valued HelpDesk features by users
Knowledge Base Management
Alerts / Escalation
Multi-Channel Communication
Email Management
Self Service Portal
Reporting/Analytics
Call Center Management
Workflow Management
Social Media Integration
Content Management
Virtual Assistant
Case Management
Corrective and Preventive Actions (CAPA)
Service Level Agreement (SLA) Management
Performance Metrics
Assignment Management
Network Monitoring
Project Management
Personalization
Queue Management
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