Supportbench Overview
What is Supportbench?
Business to business customer support platform and unlike everyone else, scalable AND affordable with features you expect to pay 5x for. NOT a suite of disjointed products but one seamless solution handling all business-critical functions with a support team that other companies on this list envy ;) We make business to business relationships simple and easy to manage so you can effortlessly grow yours
Who is Supportbench best for?
Created for teams that are medium to the very large that support external customers, vendors, and partnerships in SaaS, Manufacturing, Outsourcing, Startups & Enterprise.
Supportbench Details
Supportbench Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
On-Premise Linux
On-Premise Windows
Supportbench Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Supportbench Training options
Documentation
In-Person
Live Online
Videos
Webinars
Supportbench Related Categories
Supportbench Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Supportbench Features
Most valued Supportbench features by users
Knowledge Base Management
Alerts / Escalation
Self Service Portal
Email Management
Reporting/Analytics
Collaboration Tools
Call Center Management
Service Level Agreement (SLA) Management
Multi-Channel Communication
Queue Management
Social Media Integration
Live Chat
CRM
Content Management
Virtual Assistant
Chatbot
Case Management
Corrective and Preventive Actions (CAPA)
Performance Metrics
Assignment Management
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