Freshservice Overview
What is Freshservice?
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
Who is Freshservice best for?
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Freshservice Details
Freshservice Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Freshservice Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Freshservice Training options
Documentation
In-Person
Live Online
Videos
Webinars
Freshservice Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Freshservice Pricing
21-day free trial, no credit card required.
Blossom: $19/agent/month (billed yearly).
Garden: $49/agent/month (billed yearly).
Estate: $79/agent/month (billed yearly).
Forest: $99/agent/month (billed yearly).
For Blossom, Garden and Estate Plans, you can purchase additional assets at $0.20/asset/month.
Freshservice Features
Most valued Freshservice features by users
Cataloging/Categorization
Collaboration Tools
Customizable Branding
Customizable Templates
Drag & Drop Editor
Feedback Management
Full Text Search
Knowledge Management
Mobile Interface
Multi-Language
Reporting/Analytics
Rich Text Editor
SEO Management
Self Service Portal
User Management
WYSIWYG Editor
Top Freshservice Alternatives & Competitors
Create a dynamic knowledge base your whole team can contribute to while they work to make sure information is always up-to-date. Read More
Organize your information, prevent knowledge loss and provide a single source of truth for your company with Axero's intranet software. Read More
Compass is a gamification solution that helps businesses manage goals, performance. commissions and incentive programs for sales teams. Read More
European knowledge-sharing solution trusted by teams and organisations of all sizes to make information accessible & actionable Read More
Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages Read More
Knowledge engagement software enabling teams to access, collaborate across, and draw upon their organizations collective intelligence. Read More
With Edflex, learners have access to quality, curated content, making it easier and more efficient for them to increase their skills. Read More