Cloud PBX Software Features

Activity Dashboard

Dashboard to view activity

Alerts/Notifications

Alerts/notifications within the system

Automatic Call Distribution

Distribute/route/connect calls

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Disposition

Track and report on call outcomes

Call List Management

Manage and track all past and future calls.

Call Monitoring

Listen in on live phone conversations to train and assess agent performance

Call Recording

Record the audio of phone conversations for quality assurance purposes

Call Reporting

Tracks all incoming and outgoing calls

Call Routing

The procedure of sending voice calls to a specific queue based on predetermined criteria

Call Tracking

Analyzes call origins, for example which marketing campaign they resulted from

Call Transfer

Transfers live calls to other agents

Communication Management

Communicate with and outreach to followers/customers/clients in multiple ways

Computer Telephony Integration

Computer-telephony integration is the use of computers to manage telephone calls

Contact Management

Store and find contact information such as names, addresses, and social media accounts

Customizable Reports

Alter the layout and content of reports

IVR / Voice Recognition

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Queue Management

Monitor wait time and abandonment for incoming requests that have not been routed

Role-Based Permissions

Set and manage permission levels based on user roles

SIP Trunking

Session Initiation protocol (SIP) trunking enables the connectivity to send and receive calls over the internet

Third Party Integrations

Improve business process by accessing more features and applications by combining third party integrations

Video Conferencing

Connect with meeting participants remotely over the web

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