Business Phone Systems Features

Auto-Dialer

System that automatically dials calls

Automated Attendant

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Call Logging

Keep a record of all calls in and out of a call center

Call Monitoring

Listen in on live phone conversations to train and assess agent performance

Call Recording

Record the audio of phone conversations for quality assurance purposes

Call Routing

The procedure of sending voice calls to a specific queue based on predetermined criteria

Call Transfer

Transfers live calls to other agents

Employee Directory

The names, contact information, and roles of employees across the enterprise

IVR / Voice Recognition

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Mobile Access

Access the software remotely via mobile devices

PBX

Telephone system that allow employees to connect with each other internally as well as place and receive external phone calls.

Queue Management

Monitor wait time and abandonment for incoming requests that have not been routed

Video Conferencing

Connect with meeting participants remotely over the web

Voice Mail

Computer-based system that allows users to send and receive voice messages

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