Gorgias Overview
What is Gorgias?
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify.
Who is Gorgias best for?
Shopify, Magento, and BigCommerce stores that want to save time with a smart all-in-one helpdesk solution that helps drives revenue & streamlines the customer service experience.
Gorgias Details
Gorgias Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile iPad
On-Premise Linux
On-Premise Windows
Gorgias Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Gorgias Training options
Documentation
In-Person
Live Online
Videos
Webinars
Gorgias Related Categories
Gorgias Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Gorgias Pricing
BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included
PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included
ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included
Custom enterprise plans are also available - contact Gorgias
Gorgias Features
Most valued Gorgias features by users
Knowledge Base Management
Alerts / Escalation
Self Service Portal
Call Center Management
Third Party Integrations
Multi-Channel Communication
Email Management
Customizable Branding
Social Media Integration
Canned Responses
Reporting/Analytics
Content Management
Virtual Assistant
Case Management
Corrective and Preventive Actions (CAPA)
Service Level Agreement (SLA) Management
Performance Metrics
Network Monitoring
Proactive Chat
Personalization
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