LiveHelpNow Overview
What is LiveHelpNow?
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time.
Who is LiveHelpNow best for?
Companies that wish to engage visitors on their website to improve customer satisfaction, loyalty, lead generation and online sales. LiveHelpNow scales to any size business from startup to enterprise.
LiveHelpNow Details
LiveHelpNow Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
LiveHelpNow Support options
24/7 Live Rep
Chat
Email Help Desk
Knowledgebase
Phone Support
LiveHelpNow Training options
Documentation
In-Person
Live Online
Webinars
Videos
LiveHelpNow Related Categories
LiveHelpNow Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
LiveHelpNow Pricing
Monthly Plan:
Live Chat: $ 21.00*
Email-Ticket Management: $ 21.00*
Knowledge Base: $ 21.00*
Call Management: $ 9.00*
More than 3 products = 30% reduction = $ 50.40* for all 4 modules
*Per agent
LiveHelpNow Features
Most valued LiveHelpNow features by users
Knowledge Base Management
Email Management
Call Center Management
Service Level Agreement (SLA) Management
Multi-Channel Communication
Queue Management
Alerts / Escalation
Self Service Portal
Customizable Branding
Social Media Integration
Live Chat
Reporting/Analytics
CRM
Virtual Assistant
Chatbot
Performance Metrics
Third Party Integrations
Network Monitoring
Proactive Chat
Automated Routing
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