Genesys Cloud CX Overview
What is Genesys Cloud CX?
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow.
Who is Genesys Cloud CX best for?
Companies of all sizes looking for a radically easy, all-in-one cloud contact center solution.
Genesys Cloud CX Details
Genesys Cloud CX Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
Genesys Cloud CX Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Genesys Cloud CX Training options
Documentation
In-Person
Live Online
Videos
Webinars
Genesys Cloud CX Related Categories
Genesys Cloud CX Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Genesys Cloud CX Pricing
Cloud 1: $75USD per user, per month (annual payment available)
Cloud 2: $110USD per user, per month (annual payment available)
Cloud 3: $140USD per user, per month (annual payment available)
For enterprise-level planning, please contact Genesys for more information.
Genesys Cloud CX Features
Most valued Genesys Cloud CX features by users
Document Management
Content Management
Version Control
Contact Management
Discussions / Forums
Project Management
Archiving & Retention
Brainstorming
On-Demand Recording
Video Conferencing
Call Tagging
Task Management
Scheduled Recording
File Transfer
Calendar Management
Real Time Editing
Event Triggered Actions
Call Recording
Recording
Multi-Channel Communication
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