Five9 Overview
What is Five9?
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Our best-in-class AI automates interactions and assist your live agents, reducing service costs while you deliver a more conversational service experience. It's like having a brand new, international team that speaks hundreds of languages and streamlines your most critical business operations
Who is Five9 best for?
Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.
Five9 Details
Five9 Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Mobile iPad
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
Desktop Windows
Mobile Android
Mobile iPhone
Five9 Support options
24/7 Live Rep
Chat
Email Help Desk
Knowledgebase
Phone Support
Five9 Training options
Documentation
In-Person
Live Online
Webinars
Videos
Five9 Related Categories
Five9 Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Five9 Pricing
Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.
Five9 Features
Most valued Five9 features by users
Call Recording
Reporting/Analytics
Call Center Management
Contact Management
Campaign Management
Lead Management
Virtual Assistant
Performance Metrics
Knowledge Base Management
Conversion Tracking
Call Routing
CRM
Call Tracking Metrics
Caller ID
Queue Management
Keyword Tracking
Surveys & Feedback
Alerts / Escalation
Call Scheduling
Segmentation
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