Call Center Software Overview
What is Call Center Software?
Office24by7 Cloud telephony helps to modernize your customer conversations with a single business number and streamline both inbound and outbound call flow. Upgrade your complete traditional call systems to Cloud Telephony to make, receive and track unlimited calls on a single platform for better customer engagement. Divert calls to the correct department and secure customer interactions with software that is simple, reliable, and intelligent.
Who is Call Center Software best for?
Small and medium-sized businesses to large enterprises can use this call center software for better business operations.
Call Center Software Details
Call Center Software Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Mobile Android
Mobile iPad
Mobile iPhone
Call Center Software Support options
24/7 Live Rep
Email Help Desk
FAQ Forum
Phone Support
Call Center Software Training options
Documentation
Live Online
Videos
In-Person
Webinars
Call Center Software Related Categories
Call Center Software Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Call Center Software Pricing
Purchase plans are Cost effectively designed to suit and to address all needs of all types of businesses at any point in time. All the purchase plans are customized.
Contact Office24/7 for a custom pricing plan based on application type and number of users.
Call Center Software Features
Most valued Call Center Software features by users
IVR / Voice Recognition
Predictive Dialer
Queue Management
Inbound Call Center
Progressive Dialer
Call Recording
Call Scripting
Campaign Management
Outbound Call Center
Alerts / Escalation
Call Logging
Blended Call Center
Real-Time Chat
Manual Dialer
Reporting/Analytics
Top Call Center Software Alternatives & Competitors
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement Read More
Leading provider of AI-powered omnichannel cloud contact center software. Read More
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. Read More
Service Cloud 360, the world's #1 customer service platform, empowers companies to drive seamless engagement across the entire customer Read More
Ozonetel CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO. Read More
JustCall's Outbound Call Center lets your sales teams focus more on selling and less time logging customer interactions on your CRM. Read More
Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! Read More
SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device. Read More
Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments Read More
GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions. Read More