Klaus Overview
What is Klaus?
Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback. We make giving feedback to agents easy and systematic. Link your help desk to Klaus, filter for conversations you want to review, rate the conversations and give feedback to your agents on how to improve their responses. We bring all the data together so you could get an overview of agents' performance and understanding of their knowledge gaps.
Who is Klaus best for?
Support teams who are growing fast and want to keep the quality of their support up while scaling the team and handling ever more conversations.
Klaus Details
Klaus Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Klaus Support options
Chat
FAQ Forum
Knowledgebase
Klaus Training options
Documentation
In-Person
Live Online
Videos
Webinars
Klaus Related Categories
Klaus Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Klaus Features
Most valued Klaus features by users
Virtual Assistant
Call Center Management
Performance Metrics
Knowledge Base Management
Queue Management
Surveys & Feedback
Alerts / Escalation
Workflow Management
Self Service Portal
Email Management
Social Media Integration
Appointment Management
Live Chat
Multi-Channel Communication
Sentiment Analysis
Reporting/Analytics
Quality Management
Process/Workflow Automation
Multiple Scoring Models
Agent Interface
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