SolarWinds Service Desk Overview
What is SolarWinds Service Desk?
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
Who is SolarWinds Service Desk best for?
Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).
SolarWinds Service Desk Details
SolarWinds Service Desk Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
On-Premise Linux
On-Premise Windows
SolarWinds Service Desk Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
SolarWinds Service Desk Training options
Documentation
In-Person
Live Online
Videos
Webinars
SolarWinds Service Desk Related Categories
SolarWinds Service Desk Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
SolarWinds Service Desk Pricing
Team - $19
Business - $39
Professional - $69
Enterprise - $89
Pricing is per month, per agent. Contact SolarWinds to request a price quote.
SolarWinds Service Desk Features
Most valued SolarWinds Service Desk features by users
Configuration Management
Self Service Portal
Contract/License Management
Knowledge Base Management
Change Management
IT Asset Management
Release Management
Project Management
License Management
Alerts / Escalation
Issue Auditing
Remote Access/Control
Inventory Management
Incident Management
Audit Management
Capacity Management
Asset Tracking
Call Center Management
Cost Tracking
Assignment Management
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