Idiomatic Overview
What is Idiomatic?
Idiomatic is the leading SAAS platform for customer feedback analytics in the market. Idiomatic's AI takes all forms of unstructured customer feedback (emails, chats, phone calls, surveys, reviews, etc.) and automatically categorizes and quantifies what customers are saying. Idiomatic's clients can take action with confidence, knowing they are making data-driven, customer-driven decisions about how to improve their products, customer experience, and operations.
Who is Idiomatic best for?
Idiomatic focuses on tech-enabled (buy SAAS) companies that are actually customer driven. Typically clients have large customer bases (B2C or B2SMB) and have at least 10 customer service agents.
Idiomatic Details
Idiomatic Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Idiomatic Support options
Email Help Desk
FAQ Forum
Knowledgebase
Idiomatic Training options
Documentation
Live Online
Videos
Webinars
In-Person
Idiomatic Related Categories
Idiomatic Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Idiomatic Features
Most valued Idiomatic features by users
Reporting/Analytics
CRM
Chatbot
Multi-Channel Communication
Customer Database
Predictive Analytics
Live Chat
Content Management
Customer Segmentation
Service Level Agreement (SLA) Management
Process/Workflow Automation
Community Management
Text Analysis
Question Branching
Sentiment Analysis
Skip Logic
Knowledge Management
Fulfillment Distribution
Artwork Management
Knowledge Base Management
Top Idiomatic Alternatives & Competitors
StoryTap is a video automation platform that can drastically lower call-in rates while improving customer loyalty and SEO rankings. Read More
Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics. Read More
Alchemer is the only CX and VoC solution that helps mid-sized companies become truly customer-centric. No per response fees. Read More
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Read More
Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs. Read More
AskNicely enables you to coach, motivate, and empower your employees to make every customer experience awesome. Read More
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement Read More
Qualtrics CustomerXM makes it easy for companies to monitor, respond, and improve every key moment along the customer journey. Read More
Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences. Read More
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. Read More