Freshdesk Messaging Overview
What is Freshdesk Messaging?
Freshdesk Messaging (Formerly Freshchat) is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshdesk Messaging (Formerly Freshchat) helps businesses and its teams focus on a continuous and context-driven messaging experience.
Who is Freshdesk Messaging best for?
Freshdesk Messaging (Formerly Freshchat) target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.
Freshdesk Messaging Details
Freshdesk Messaging Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
Freshdesk Messaging Support options
24/7 Live Rep
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Freshdesk Messaging Training options
Documentation
Live Online
In-Person
Videos
Webinars
Freshdesk Messaging Related Categories
Freshdesk Messaging Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Freshdesk Messaging Pricing
FREE
- Chatbot Builder
- Chatbot Analytics
- Shopify Integration
- Freshdesk Integration
Growth - $15 per user/month, billed annually
- Upto 2000 bot sessions/month Free
- Priority Inbox
- Canned Responses
- Facebook Messenger
- User Segmentation
- Business Hours
Pro - $49 per user/month, billed annually
Freshdesk Messaging Features
Most valued Freshdesk Messaging features by users
Collaboration Tools
Time Zone Tracking
Third Party Integrations
Remote Access/Control
Proactive Chat
Remote Support
Offline Form
Website Visitor Tracking
Geotargeting
Softphone
Task Management
Video Chat
Video Conferencing
Transfers/Routing
Customizable Branding
Canned Responses
Employee Activity Monitoring
Meeting Management
Screen Sharing
Live Chat
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