SysAid Overview
What is SysAid?
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and away smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong. SysAid provides the fix that IT has so badly needed. Try IT for free today.
Who is SysAid best for?
SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our Help Desk to the ITSM+ edition, there is something to suit businesses of all magnitudes.
SysAid Details
SysAid Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
SysAid Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
SysAid Training options
Documentation
In-Person
Live Online
Videos
Webinars
SysAid Related Categories
SysAid Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
SysAid Pricing
SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP.
SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution
SysAid Features
Most valued SysAid features by users
Collaboration Tools
Knowledge Base Management
Cataloging/Categorization
Self Service Portal
Full Text Search
Content Management
Assignment Management
Decision Support
Discussions / Forums
Project Management
Surveys & Feedback
Dashboard
Session Recording
Task Management
Issue Scheduling
Session Transfer
Issue Auditing
File Sharing
Screen Sharing
Real-Time Chat
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