Top Remote Support Software

Remote Support software helps companies provide remote technical support with screen sharing, text chat, online meetings, and training tools. Use our rankings below to compare Remote Support Software options and features, and find the best one for you and your business.

Remote Support Software Features

Diagnostic Tools

Access client's system information, including hardware and software configuration, to perform diagnostics

File Sharing

Digitally share a wide variety of media types

Real-Time Chat

Engage in direct, instant messaging

Screen Sharing

Digitally share screen view with others

Session Recording

Record active support and chat sessions for auditing and training

Session Transfer

Transfer a support session to another team member

Surveys & Feedback

Gauge satisfaction and receive information for improvement and success

1

Slack

By Slack

4.8★★★★★(48,647 Ratings)

Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Read More

2

TeamViewer

By TeamViewer

4.7★★★★★(21,185 Ratings)

TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate. Read More

3

Freshdesk

By Freshworks

4.6★★★★★(5,515 Ratings)

Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses offer stellar customer support remotely. Read More

4

ConnectWise Control

By ConnectWise

4.8★★★★★(4,050 Ratings)

ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Read More

5

Remote Support

By BeyondTrust

4.7★★★★★(4,094 Ratings)

BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world. Read More

6

Wrike

By Wrike

4.3★★★★(3,926 Ratings)

Wrike is a remote support software with custom request forms, Gantt charts, Kanban boards, automated reporting, and 400+ integrations. Read More

7

Join.Me

By GoTo

4.4★★★★(3,195 Ratings)

Ridiculously simple screen sharing tool for meetings on the fly. Get everybody on the same page, when they're not in the same room! Read More

8

AnyDesk

By AnyDesk Software

4.7★★★★★(1,898 Ratings)

AnyDesk is the world's fastest remote desktop software on the market, ideal for desktop sharing, remote support and web presentation. Read More

9

Zoho Assist

By Zoho

4.7★★★★★(1,293 Ratings)

Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. Read More

10

Freshservice

By Freshworks

4.6★★★★★(980 Ratings)

Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation Read More