Remote Support Overview
What is Remote Support?
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
Who is Remote Support best for?
BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.
Remote Support Details
Remote Support Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Remote Support Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Remote Support Training options
Documentation
In-Person
Live Online
Videos
Webinars
Remote Support Related Categories
Remote Support Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Remote Support Features
Most valued Remote Support features by users
Real-Time Chat
Call Center Management
Service Level Agreement (SLA) Management
Diagnostic Tools
Multi-Channel Communication
Knowledge Base Management
Network Monitoring
Automated Routing
Macros/Templated Responses
IT Asset Management
Surveys & Feedback
Alerts / Escalation
Session Recording
Workflow Configuration
Policy Management
Document Storage
Behavioral Analytics
Ticket Management
Email Management
Self Service Portal
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