RingCentral Contact Center Overview
What is RingCentral Contact Center?
RingCentral Contact Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations.
Who is RingCentral Contact Center best for?
RingCentral powered by InContact is a flexible cloud-based contact centre solution which is ideal for businesses of all sizes.
RingCentral Contact Center Details
RingCentral Contact Center Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
RingCentral Contact Center Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
RingCentral Contact Center Training options
Documentation
In-Person
Live Online
Videos
Webinars
RingCentral Contact Center Related Categories
RingCentral Contact Center Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
RingCentral Contact Center Features
Most valued RingCentral Contact Center features by users
Call Recording
Call Logging
IVR / Voice Recognition
Call Routing
Caller ID
Queue Management
Reporting/Analytics
Predictive Dialer
Conversion Tracking
Collaboration Tools
CRM
Call Tracking Metrics
Archiving & Retention
Inbound Call Center
Chatbot
Keyword Tracking
Automated Routing
Progressive Dialer
On-Demand Recording
Call Scripting
Top RingCentral Contact Center Alternatives & Competitors
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Call tracking solution that helps businesses record phone conversations, gauge lead quality, track caller activities, and more. Read More
Invoca is the leading conversation intelligence platform for revenue teams in marketing, contact centers, eCommerce and CX. Read More