Intelligent Service Management Overview
What is Intelligent Service Management?
Intelligent Service Management is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers. ISM works on a Hyper-SaaS framework that aims to speed product implementation.
Who is Intelligent Service Management best for?
MSPs, Higher Education, Healthcare, Public Sector, Start-ups
Intelligent Service Management Details
Intelligent Service Management Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Intelligent Service Management Support options
24/7 Live Rep
Email Help Desk
Knowledgebase
Phone Support
Intelligent Service Management Training options
Live Online
Webinars
Documentation
In-Person
Videos
Intelligent Service Management Related Categories
Intelligent Service Management Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Intelligent Service Management Features
Most valued Intelligent Service Management features by users
Call Center Management
Service Level Agreement (SLA) Management
Multi-Channel Communication
Knowledge Base Management
Network Monitoring
Automated Routing
Macros/Templated Responses
IT Asset Management
Alerts / Escalation
Workflow Configuration
Document Storage
Ticket Management
Email Management
Self Service Portal
Remote Access/Control
Customizable Branding
Social Media Integration
Real-Time Chat
Reporting/Analytics
Top Intelligent Service Management Alternatives & Competitors
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