CallTools Overview
What is CallTools?
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date.
Who is CallTools best for?
We Service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.
CallTools Details
CallTools Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Desktop Chromebook
Desktop Linux
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
CallTools Support options
24/7 Live Rep
Chat
Email Help Desk
Phone Support
CallTools Training options
Documentation
In-Person
Live Online
Webinars
Videos
CallTools Related Categories
CallTools Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
CallTools Features
Most valued CallTools features by users
IVR / Voice Recognition
Collaboration Tools
Queue Management
Computer Telephony Integration
Chatbot
Automated Routing
Agent Interface
Workforce Management
Auto-Dialer
Reporting/Analytics
Quality Management
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