VICIdial Overview
What is VICIdial?
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.
Who is VICIdial best for?
Any company wanting a contact center solution without vendor lock-in.
VICIdial Details
VICIdial Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
VICIdial Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
VICIdial Training options
Documentation
In-Person
Live Online
Videos
Webinars
VICIdial Related Categories
VICIdial Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
VICIdial Features
Most valued VICIdial features by users
Reporting/Analytics
Call Center Management
Collaboration Tools
Contact Management
Queue Management
Archiving & Retention
Computer Telephony Integration
Chatbot
Call Recording
Automated Routing
On-Demand Recording
Agent Interface
Workforce Management
Call Tagging
Scheduled Recording
File Transfer
Event Triggered Actions
Auto-Dialer
IVR / Voice Recognition
Recording
Top VICIdial Alternatives & Competitors
8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries. Read More
Call tracking solution that helps businesses record phone conversations, gauge lead quality, track caller activities, and more. Read More
Wingman is a conversation intelligence tool that helps sales teams with pipeline visibility, actionable insights, & real-time coaching. Read More
Chorus is the leader in conversation intelligence and an integral part of ZoomInfo's (NASDAQ: ZI) leading modern go-to-market software. Read More
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Read More
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution. Read More
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Cloud Contact Center and Call Recording with Practical AI - Inbound, Outbound, ACD, IVR, 4 Dialers, Chat, Call Recording, and CRMs. Read More
Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device. Read More
Cloud-based audio, voice, and video API platform. Winner of 'Best in Media APIs' from the 2020 API Awards. Read More