UserGuiding Overview

UserGuiding

By UserGuiding

4.8★★★★★(113 Ratings)Write review

What is UserGuiding ?

Most users struggle to see the full value of a product within the first 14 days (if ever). That's why we built UserGuiding, a no-code user onboarding platform that helps increase adoption and reduce churn using interactive walkthroughs. Guide your users and display help articles they can read without ever leaving your app. The best part? You can do it all without breaking the bank and with zero technical expertise, thanks to our drag-and-drop interface.

Who is UserGuiding best for?

Over 2000 companies (SaaS, e-commerce, investment, consultants, etc.) leverage the subtle power of UserGuiding to achieve higher retention rates and more effective user onboarding processes.

UserGuiding Details

UserGuiding Platforms supported

Cloud, SaaS, Web-Based

Desktop Chromebook

Desktop Linux

Desktop Mac

Desktop Windows

Mobile Android

Mobile iPad

Mobile iPhone

On-Premise Linux

On-Premise Windows

UserGuiding Support options

24/7 Live Rep

Chat

Email Help Desk

FAQ Forum

Knowledgebase

Phone Support

UserGuiding Training options

Documentation

Live Online

Videos

Webinars

In-Person

UserGuiding Typical customers

Freelancers

Small Businesses

Small to Mid size businesses

Mid size businesses

Mid to Large size enterprises

Large enterprises

Very Large enterprises

UserGuiding Pricing

UserGuiding offers a range of different pricing plans depending on business needs and number of active users. The Basic Plan costs $99 per month - or $990 per year when billed annually - for 2500 monthly active users and a single team member.

The Professional Plan costs $399 per month - or $3990 per year when billed annually - for 20000 monthly active users and 5 team members.

UserGuiding Features

Most valued UserGuiding features by users

Customer Engagement

Onboarding

Surveys & Feedback

Account Alerts

Usage Tracking/Analytics

Account Management

Revenue Management

Reporting/Analytics

Task Management

NPS of Customers

Health Score

Collaboration Tools

Activity Tracking

Activity Dashboard

Audience Targeting

Content Creation

Contextual Guidance

Data Quality Control

In-App Training

Launch Management

Top UserGuiding Alternatives & Competitors

1

Zoho Desk

By Zoho

4.6★★★★★(3,899 Ratings)

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Read More

2

Bitrix24

By Bitrix

4.1★★★★(1,143 Ratings)

Bitrix24 is a free customer success and customer relationship management platform used by 8 million businesses worldwide. Read More

3

EngageBay

By EngageBay

4.7★★★★★(398 Ratings)

EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Read More

4

LiveAgent

By QualityUnit

4.8★★★★★(2,440 Ratings)

Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Read More

5

Pipefy

By Pipefy

4.7★★★★★(616 Ratings)

Improve customer satisfaction and CSAT scores by standardizing and automating your CS workflows with Pipefy. Read More

6

ChurnZero

By ChurnZero

4.9★★★★★(237 Ratings)

ChurnZero's Customer Success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Read More

7

SmartKarrot

By SmartKarrot

4.6★★★★★(18 Ratings)

Use SmartKarrot to effectively reduce churn, cause up-sell, increase account expansion, and manage more customers with ease. Read More

8

Custify

By Custify

5★★★★★(170 Ratings)

Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Read More

9

TaskRay

By Bracket Labs

4.4★★★★(41 Ratings)

TaskRay is an enterprise-class solution for onboarding customers at scale in Salesforce. Read More

10

Rocketlane

By Rocketlane Corp

4.8★★★★★(44 Ratings)

Rocketlane is a customer onboarding software that helps teams hit project goals, shorten time to value & deliver a 5-star experience. Read More