Scorebuddy Overview
What is Scorebuddy?
Scorebuddy is an award-winning, Quality Management platform for scoring, reporting and analyzing customer interactions; scorecards, AI text analytics as well as learning & development solutions, all-in-one platform. Design scorecards, use analytics to automatically uncover drivers of customer sentiment, deliver CSAT/NPS surveys and / or assign agents to relevant courses to fill knowledge gaps. Solutions sold separately or as recommended bundles based upon your requirements.
Who is Scorebuddy best for?
BPO's/Outsourcers Insurance providers Consumer Finance Heavily regulated companies eRetail Healthcare Distribution Utilities and Telcos
Scorebuddy Details
Scorebuddy Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Desktop Chromebook
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Scorebuddy Support options
Chat
Email Help Desk
FAQ Forum
Phone Support
Scorebuddy Training options
Documentation
Live Online
Videos
Webinars
In-Person
Scorebuddy Related Categories
Scorebuddy Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Scorebuddy Pricing
Scorebuddy is charged based on the number of users on the system in the month, and with tiered pricing. There are three Packages to chose from, Essential (core features to get started today), Elite (offering the full Engagement Suite) or Enterprise (all access suite incl. Deep Dive Analytics). DashboardFull feature comparison can be viewed here https://scorebuddyqa.com/us/pricing/
Scorebuddy Features
Most valued Scorebuddy features by users
Sentiment Analysis
Reporting/Analytics
Queue Management
Dashboard
Negative Feedback Management
IVR / Voice Recognition
Customer Segmentation
Virtual Assistant
Call Center Management
Performance Metrics
Text Analysis
Knowledge Management
Knowledge Base Management
Collaboration Tools
Computer Telephony Integration
Chatbot
Automated Routing
Surveys & Feedback
Alerts / Escalation
Review Monitoring
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