Top Service Desk Software
Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more. Use our rankings below to compare Service Desk Software options and features, and find the best one for you and your business.
Service Desk Software Features
Alerts/Notifications
Alerts/notifications within the system
Analytics
Information resulting from the systematic analysis of customer data or statistics.
Change Management
Track and monitor efficient handling of all changes/transitions
CMDB
Configuration Management Database
Customer Support
Provide online support for your customers through live chat or help desk functionality
Incident Management
Identify, resolve and restore unplanned service failures/disruptions or injuries
IT Asset Management
Inventories and tracks changes to hardware and software configurations
Knowledge Base Management
Create, store and share information, data, and support articles in a centralized database
Mobile Access
Access the software remotely via mobile devices
Procurement Management
Organize and manage all processes/procedures involved in purchasing goods and/or services
Remote Access/Control
Access work applications remotely while working from outside the office and/or travelling
Self Service Portal
Gateway through which end users can access the system
Service Level Agreement (SLA) Management
Track current service level agreements based on quantifiable metrics
Related to Service Desk Software
Help Desk Software
ITSM Software
Managed Service Providers (MSP) Software
Cybersecurity Software
Zendesk Support is the IT service desk software built for better customer relationships. Read More
LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Read More
Achieve faster ticket resolutions & waste less time repeating tasks with one of the most reviewed & highest rated service desks. Read More
Bitrix24 is #1 free service desk (helpdesk) solution used by 8 million companies. Cloud, mobile, open source editions. Read More
(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Read More
SysAid helps IT work smarter, not harder, with Service Desk Automation based on a decade of AI information. Try IT for free today. Read More
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Read More
Atera is the ultimate all-in-one remote IT management solution for MSPs, IT consultants and IT departments. Try Atera for free today! Read More
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams. Read More
Get your software set up in as little as 24 hours with our industry-leading, 100% U.S.-based 24/7 customer support. Read More