JIRA Service Management Overview
What is JIRA Service Management?
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Who is JIRA Service Management best for?
High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.
JIRA Service Management Details
JIRA Service Management Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
JIRA Service Management Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
JIRA Service Management Training options
Documentation
Live Online
Videos
Webinars
In-Person
JIRA Service Management Related Categories
JIRA Service Management Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
JIRA Service Management Pricing
Free up to 3 agents
7 day free trial of paid plans
Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price
Premium: 4-15 agents for $40/agent/month, 16+ agents at discounted price
Enterprise plans are also available, billed annually
JIRA Service Management Features
Most valued JIRA Service Management features by users
Mobile Access
IT Asset Management
Dashboard
Patch Management
Alerts/Notifications
Reporting/Analytics
Multi-Channel Management
Content Management
Configuration Management
Manufacturing Inventory Management
Barcoding/RFID
Retail Inventory Management
Collaboration Tools
Warehouse Management
Diagnostic Tools
Relationship Mapping
Device Auto Discovery
Remediation Management
Maintenance Management
Knowledge Base Management
Top JIRA Service Management Alternatives & Competitors
MSPs like you get more cost savings, business growth, and customer satisfaction with Kaseya's powerful RMM software. Get a demo today. Read More
HaloPSA brings everything an MSP needs into one centralised location. Read More
The N-able RMM platform is built for both managed service providers and in-house IT professionals who manage complex IT environments. Read More
2 out to 3 top MSPs choose ConnectWise for greater accountability, operational efficiency & profitability. See why. View the demo! Read More
MSP mode in Freshservice helps you provide enhanced IT support for multiple clients from a single platform. Read More
The next generation of PSA tool. Complete professional services automation package for software and services businesses. Read More
An MSP Platform that lets you manage the technology needs of small business - on your own terms - simply, efficiently, from anywhere. Read More
Atera is the ultimate all-in-one MSP Software built for MSPs of all sizes. Atera Includes everything you need. Try for Free! Read More
NinjaRMM is NinjaOne's powerful easy-to-use RMM, offering all the features, flexibility, and power MSPs need. Read More
The N-able N-central® remote monitoring and management platform is designed to make managing complex IT networks simple. Read More