IT Service Software Features

Activity Dashboard

Dashboard to view activity

Alerts/Notifications

Alerts/notifications within the system

Change Management

Track and monitor efficient handling of all changes/transitions

Compliance Management

Track and manage non-adherence to policies in a service, product, process, or supplier behavior

Configuration Management

Identify and maintain components (i.e. servers, configuration information, software, etc.) and their relationships across all service

Contract/License Management

Track, store, and access client/customer contracts

Help Desk Management

Managing service requests to handle incidents, system configurations or IT issues & provide information/support via a ticketing system.

Incident Management

Identify, resolve and restore unplanned service failures/disruptions or injuries

Inventory Management

Track and manage the quantity of resources on hand to maintain proper supply

IT Asset Management

Inventories and tracks changes to hardware and software configurations

Knowledge Management

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Real Time Monitoring

Track system's health and performance continuously with information and updates being available instantly at any point in time

Real Time Notifications

Informational updates that are delivered to users as soon as an event occurs

Real Time Reporting

Provide results and reports in real time

Release Management

Plan and coordinate the testing/deployment of IT service releases (i.e. service changes)

Resource Allocation & Planning

Assign available resources (human and/or non-human) to various projects and tasks

Self Service Portal

Gateway through which end users can access the system

Service Catalog

Database containing accurate and up-to-date information on all operational services

Third Party Integrations

Improve business process by accessing more features and applications by combining third party integrations

Ticket Management

Tracks interactions and automates issue resolution process

Workflow Management

Create, design, and visually represent processes within the software

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