Top Softphone Software

Softphone software enables users to make calls from their computers. Use our rankings below to compare Softphone Software options and features, and find the best one for you and your business.

Softphone Software Features

Call Logging

Keep a record of all calls in and out of a call center

Call Recording

Record the audio of phone conversations for quality assurance purposes

Call Routing

The procedure of sending voice calls to a specific queue based on predetermined criteria

Caller ID

Identify the number and contact information of a caller before answering the phone

Caller Profiles

Store caller information within an accessible database

Live Chat

Ability to chat online in real time

Video Conferencing

Connect with meeting participants remotely over the web

1

LiveAgent

By QualityUnit

4.8★★★★★(2,440 Ratings)

Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Read More

2

GoTo Connect

By GoTo

4.6★★★★★(1,371 Ratings)

GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution. Read More

3

Bitrix24

By Bitrix

4.1★★★★(1,143 Ratings)

Bitrix24 is #1 free softphone and business telephony solution used by 8 million companies worldwide. Cloud, mobile and open source. Read More

4

3CX

By 3CX

4.6★★★★★(573 Ratings)

3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry Read More

5

CloudTalk

By CloudTalk

4.5★★★★★(554 Ratings)

CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Read More

6

RingCentral Contact Center

By RingCentral

4.4★★★★(370 Ratings)

RingCentral Contact Centre solution delivers omnichannel capabilities that let customers decide how they want to engage with you. Read More

7

Zoiper

By ZoiPer

4.5★★★★★(202 Ratings)

Designed for businesses of all sizes, the softphone platform helps place audio and video calls along with other functionalities. Read More

8

JustCall

By JustCall

4.2★★★★(191 Ratings)

JustCall is a modern Softphone for fast-growing teams. Make, receive, distribute and track phone calls and SMS from any device. Read More

9

Cisco Unified Communications Manager

By Cisco

4.3★★★★(159 Ratings)

VoIP software that offers session management, messaging, video, voice, mobility, and web conferencing capabilities. Read More

10

CallTrackingMetrics

By CallTrackingMetrics

4.6★★★★★(147 Ratings)

Drive sales and deliver service from anywhere in the world with our cloud-based contact center and call tracking platform. Read More