Zonka Feedback Overview
What is Zonka Feedback?
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software to transform the way you manage Employee & Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback & conduct surveys across multiple channels: iPads, Android Tablets, Smartphones, Email, & SMS. Keep your team aligned, view responses, and collaborate to close the feedback loop. View insightful reports to target Customer Delight & Growth
Who is Zonka Feedback best for?
Zonka Feedback is suited for any service-based industry that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.
Zonka Feedback Details
Zonka Feedback Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Zonka Feedback Support options
Chat
Email Help Desk
Knowledgebase
Phone Support
Zonka Feedback Training options
Documentation
In-Person
Live Online
Webinars
Videos
Zonka Feedback Related Categories
Zonka Feedback Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Zonka Feedback Pricing
A 15-day free trial is available.
PROFESSIONAL: $99/mo (billed monthly); $79/mo (billed yearly)
GROWTH: $199/mo (billed monthly); $169/mo (billed yearly)
ENTERPRISE: $499/mo (billed monthly); $429/mo (billed yearly)
CUSTOM: Please contact Zonka Feedback for further pricing details.
Zonka Feedback Features
Most valued Zonka Feedback features by users
Sentiment Analysis
Dashboard
Review Monitoring
Review Request
Social Sharing
Response Management
Negative Feedback Management
Review Notification
Campaign Management
Mass Texting
Survey Builder
Scheduled Messaging
Reporting/Analytics
Message Personalization
Audience Targeting
MMS
Keyword Tracking
Customizable Templates
Contact Management
Alerts/Notifications
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