Chatbot Software Features

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Augmented Analytics

Analyze data and automatically generate insights using AI/ML technologies

Automated Responses

Automatic reply functionality for incoming messages

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Code-free Development

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Customer Support

Provide online support for your customers through live chat or help desk functionality

Customizable Branding

Add customized logos and colors to the interface

For Sales / Marketing

Used as a promotional or demonstration tool in sales and marketing presentations

Language Detection

Identify different languages

Lead Capture

Automatically identify and save contact information for potential customers

Lead Qualification

Score a lead on their quality or likelihood to buy based on certain behaviors

Natural Language Processing

Process and analyze human language in text or audio form

Pre-Configured Bot

Bot template that exists within the system. Does not require any customization to use.

Query Suggestions

See options for potential search queries within the system

Transfers/Routing

Transfer chats and organize messages between agents

Virtual Assistant

AI program that learns to perform repetitive data-driven actions such as content or product recommendation, chat automation, etc.

Related to Chatbot Software