Helpwise Overview
What is Helpwise?
Helpwise ensures zero confusion between team members and speeds up your customer service and email delivery with communication and collaboration: 1. Create email responses and send right replies - every time with team collaboration. 2. Team members can chat within the thread. 3. Assign email to right team members. 4. Connect your other business tools and setup workflows to automate processes. 5. Get all your mailboxes in one place.
Who is Helpwise best for?
Helpwise is a shared inbox for Email, SMS and WhatsApp. It allows a team to easily collaborate & manage multi-channel customer conversations from a single platform.
Helpwise Details
Helpwise Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Helpwise Support options
24/7 Live Rep
Chat
Helpwise Training options
Documentation
Live Online
Webinars
In-Person
Videos
Helpwise Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Helpwise Pricing
$0 Forever free plan and $99 for unlimited team members & 2 shared mailbox
Helpwise Features
Most valued Helpwise features by users
Archiving & Retention
Spam Blocker
Queue Management
Whitelisting/Blacklisting
Routing
Data Recovery
Signature Management
Shared Inboxes
Email Monitoring
Response Management
Canned Responses
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