Top Customer Journey Mapping Tools
Customer Journey Mapping tools make it possible to visualize and analyse customer experience across all touchpoints and channels. Use our rankings below to compare Customer Journey Mapping Tools options and features, and find the best one for you and your business.
Customer Journey Mapping Tools Features
Action Management
Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal
Behavioral Analytics
Track and analyse user behavior within a system or network
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Customer Profiles
Record customer information, purchase history, and other notes
Data Import/Export
Import and export information and reports to and from the program
Predictive Analytics
Predict future data based on historical data sets
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Templates
Sample files or documents that could be customized as needed or used as is
Related to Customer Journey Mapping Tools
UX Software
Predictive Analytics Software
Marketing Attribution Software
Diagram Software
Marketing Analytics Software
The #1 online collaborative whiteboard platform for mapping the customer journey Read More
Use Hotjar to understand how users behave on your site. Insights you will get will help you build a great customer journey. Read More
Use Pendo's customer journey analytics to learn how customers move through workflows, then take action to improve the user experience. Read More
Impartial customer journey analytics; evaluate journeys across devices, browsers, apps; review key metrics to reduce path-to-purchase Read More
Smartlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, events & funnels Read More
Get 10 tools in 1 to increase website conversions and improve visitor's experience with heatmaps, user recordings, live chat and more. Read More
FullStory helps businesses understand, measure, and improve their digital experience across sites and apps. Read More
GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. Read More
Matomo is the leading open-source analytics solution. Make more informed decisions while ensuring data privacy and ownership. Read More
Dreamdata is a B2B Revenue Attribution Platform that helps you build, repeat and scale success. Read More