Salesforce Field Service Overview
What is Salesforce Field Service?
Salesforce Field Service, built on the world's #1 CRM, empowers teams to provide a connected experience. By connecting the back office to the field, organizations can elevate employee interactions and exceed customer expectations. Meeting customers on their digital channel of choice with real-time appointment updates, mobile worker details, and virtual troubleshooting to make every moment memorable.
Who is Salesforce Field Service best for?
Businesses in need of service-as-a-software solution for field services.
Salesforce Field Service Details
Salesforce Field Service Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Salesforce Field Service Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Salesforce Field Service Training options
Documentation
In-Person
Live Online
Webinars
Videos
Salesforce Field Service Related Categories
Salesforce Field Service Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Salesforce Field Service Pricing
Field Service Lightning is available across four pricing plans, starting at $25 per month with a 90 day free trial. Pricing scales with the number of users and features, outlined below:
Essentials Plan: $25/user/month (billed annually)
Professional Plan: $75/user/month (billed annually)
Enterprise Plan: $150/user/month (billed annually)
Unlimited Plan: $300/use
Salesforce Field Service Features
Most valued Salesforce Field Service features by users
Routing
Contract/License Management
Billing & Invoicing
Service History
Scheduling
Dispatch Management
Quotes/Estimates
Work Order Management
Customer Database
Mobile Access
Job Management
Inventory Control
Payment Collection in the Field
Inventory Management
Contact Database
Recurring Appointments
Preventive Maintenance
Self Service Portal
Technician Management
Online Time Clock
Top Salesforce Field Service Alternatives & Competitors
Jobber is perfect for field service businesses that want to keep jobs on track and provide a seamless customer experience. Try it free! Read More
ServiceTitan is the leading business software that's changing the way residential and commercial field service shops do business. Read More
Attend a FieldEdge demo in February for a chance to win a Milwaukee Packout Tool Storage System & Klein Tool Set and Belt! Read More
simPRO is a cloud-based field service software platform designed for trade contractors. Bid/Schedule Jobs, Track Payments & Much More. Read More
Salesforce helps transform the agent and customer experience in the field to drive satisfaction. Monitor performance in real time. Read More
Make smarter business decisions through complete operational visibility with the all-in-one, easy-to-use power of Service Fusion. Read More
ServiceBox is the custom solution without the custom price. Able to handle your entire business, let us show you how. Read More
Fieldpoint is a complete Field Service Management system that can integrate to Microsoft Dynamics GP, QuickBooks, NetSuite and Intacct. Read More
Mobile friendly solution that provides robust dispatching, invoicing, customer tracking, technician tracking, billing and accounting. Read More
Field Service Management by GPS Insight supports daily workflows, eliminates paper, automates tasks, and connects techs to the office. Read More